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The Good News Day Experiment

Today is Good News Day!

This is one of the best manifesting tools I’ve been using with all my clients and friends. Give yourself a Good News Day! Here’s how it works: 1. Open your diary, filofax, Outlook, phone, or whatever else you use to keep track of your schedule. 2. Pick any random day next week or next month […]

I’m An Audi! What Are You?


Don’t you just love it when you learn something new about yourself? When you get a new insight and suddenly everything makes sense? Well, today I found out I’m an Audi. Yes. An Audi. During a recent online marketing course I received a great exercise from Marie Forleo and Laura Roeder, which asks you to […]

This Is How You’ll Find Your Purpose In Life

Please read the full article of Tara Sophia Mohr here. Seven Qualities of A Calling 1. You feel an unusually vivid pain or frustration around the status quo of a particular issue or topic. You feel or see what’s lacking. Maybe there’s a particular problem in the world — climate change, homelessness in your own, […]

The Curse of Social Media in Customer Service

Customers’ opinions on social media are symptoms. They are results, outcomes of experiences they had with your company. They can be good. They can be bad.

If you’re not happy with the symptoms, how about trying to change the cause?

This Will Help You Feel Successful

Done list

Do you keep a “done-list”? I do! I’ve made it a habit to make a note of all the good things I created (or you might say “that happened to me”) every day. I collect them all in a recurring reminder in my calendar, every Sunday. I’ve noticed how fast we forget. I’ve noticed that […]

This Is How Your Staff Will Give Better Customer Service To Your Clients

In order to have happy, loyal customers, you need to have happy, loyal staff that your customers love to deal with – be it on the phone or in person. Talking with your customer service staff should be a pleasant experience. If your staff currently is not creating pleasant experiences for your customers, a training […]

The Geeky Way of Measuring Employee Happiness

Reading this New York Times Article on Google’s Quest to Build a Better Boss will make you go “…Hello??” in only a few seconds. In a quest to improve people management skills, Google had a team analyze countless performance reviews and feedback surveys, turn them into code and hard numbers over a period of several […]

Where are you going, thirty-something? Part II


What you focus on expands. Energy flows where attention goes. If all your attention and focus goes into your work, that’s what grows. But what if the job alone doesn’t make you happy anymore? What if it actually took a turn and begins to make you unhappy? What if there are suddenly different ideas about […]

Where are you going, thirty-something? Part I

I noticed this week how the common challenge of my clients seems to be “making space” for themselves at the moment. Some of them are so caught up with “putting out fires” and covering for other people at work, that it overshadows their whole life and it stops them from moving forward in their own […]

How To WOO Gatekeepers

“You can lead a horse to the water, but you can’t make it drink.” The trick is to make it want to drink. Whether it’s employees, business partners or networking contacts  whose support you need – recognizing other people’s importance to you and your success, and treating them accordingly will pave your way to gaining […]